Al Asgarian

Throughout my career, I’ve been fortunate to build deep, enduring relationships with clients—connections that have generated significant revenue and brought mutual success. As I reflect on these relationships, I realize that, while there wasn’t always a formal strategy in place, certain principles naturally guided me. These practices have become the foundation of my approach, and

In the dynamic landscape of retail, where customer expectations continue to rise and economic pressures increase, achieving a delicate balance between delivering exceptional customer service and maintaining cost efficiency has become paramount. Effective workforce management stands at the heart of this challenge, serving as a business function that either propels an organization towards sustainable success

If you think Workforce Management (WFM) is just about implementing a system and moving on, think again. The truth is, WFM is a living, breathing part of your organization that’s constantly evolving. Labor laws change, company policies shift, and let’s not forget the never-ending advances in technology. So, how do you keep up with all of

Managing a global WFM implementation? It’s like juggling flaming swords while riding a unicycle—daunting but totally achievable with the right strategy! From handling compliance to navigating cultural nuances, the key is turning these global challenges into your competitive advantage. The Usual Suspects: Challenges You’ll Face  Governance: Your Secret Weapon Before you dive into implementation, take

Imagine you’re in a bustling manufacturing plant. The machines hum, workers move with purpose, and there’s a rhythm to the day, largely thanks to… fixed shift rotations. Yes, those good old rotations that have been around since your granddad’s time. But in this age of automation and AI, why are many manufacturers still sticking to

In the fast-paced world of retail, having the right people at the right time is more critical than ever. With rising wages and the surge of online shoppers, creating efficient and effective schedules can make or break a retailer’s success. But what does it take to master the art of advanced scheduling in this industry?

Embarking on a Workforce Management (WFM) implementation journey can feel like setting sail into uncharted waters. The excitement of new possibilities is palpable, but without proper preparation, the voyage can quickly turn turbulent. Let’s dive into why this assessment is a game-changer for any organization looking to implement a WFM system. Setting the Stage: Understanding

So far, AI and Machine Learning have primarily focused on crunching numbers for labor forecasts and volume predictions. While this is certainly important, there is an opportunity to use AI to monitor trends and ensure fairness in schedules. Vendors need to shift their focus to the human aspect of workforce management, using AI to help

In the fast-paced and intricate world of consulting, keeping your service game top-notch is essential for success. Achieving this high standard demands both dedication and smart planning. Here’s a breakdown of essential strategies for maintaining great service quality and consistency, especially focusing on the vital role of a dedicated service operations group: 1. Set Up

In a previous article, I explored the importance of crafting a solid business case before embarking on a WFM implementation. A comprehensive business case encompasses an ROI study, execution roadmap, business transformation, change management considerations, and project risk assessment. Now, let’s delve deeper into constructing a dependable business case through four essential steps: 1. Map

One of my joys in life is going on trips with my family. The excitement of exploring new places with my loved ones is unparalleled, but it also comes with the responsibility of meticulous planning. There’s something special about planning that perfect trip—choosing destinations, setting budgets, and packing up everyone’s favorite snacks. Jumping into a

Managing a team isn’t just about numbers; it’s about people. Forecasting and scheduling are crucial, sure, but there’s a delicate balance between sticking to the data and making room for real human needs. Here’s a breakdown of how to get this balance right and meet your business goals while keeping everyone happy. By focusing on