Alliance WFM is a partnership led by a team of seasoned experts, each bringing unique skills and perspectives to drive our success. Our collaborative approach ensures every decision reflects our shared commitment to delivering exceptional results for our clients.
Jon Denton is a highly talented workforce management professional with 25 years of experience in the industry and over 65 successful WFM projects spanning multiple industry verticals. He began his career on the customer side, managing WFM departments at GameStop and RadioShack before transitioning to the software side. Jon has since worked with leading companies like Ultimate Kronos Group, Infor WFM, and Legion Technologies. His expertise is focused on optimizing workforce strategies, enhancing operational efficiency, and driving business performance improvements. Known for building strong, lasting client relationships, Jon has earned a reputation as a trusted advisor in the workforce management space.
Outside of work, Jon enjoys golfing, staying active through fitness, and spending quality time with his family, maintaining a healthy balance between his professional and personal life.
Take the first step towards unlocking the full potential of your workforce. Schedule a consultation with our experts to explore how our tailored WFM solutions can drive your organization’s success.
A well-functioning Workforce Management (WFM) system is essential to optimizing operations, but even the best systems can face inefficiencies over time. At Alliance WFM, our WFM Health Check service dives under the hood of your current setup to assess its performance and alignment with your organization’s needs.
Through a detailed review, we identify areas for improvement and provide actionable recommendations to address challenges. Whether it’s redesigning processes to automate manual calculations in Time and Attendance or enhancing the Forecasting and Scheduling module to improve schedule effectiveness and forecast accuracy, our goal is to maximize the value of your WFM system.
At Alliance WFM, we provide tailored labor study services to optimize workforce efficiency. Our offerings include:
We develop robust labor standards using time and motion methodologies aligned with standard operating procedures. Our data-driven models are accurate, adaptable, and easy to maintain, forming a strong foundation for your labor strategy.
Our sampling studies measure customer service, employee utilization, and validate labor standards. These insights drive labor model improvements and quantify their benefits.
We identify inefficiencies and refine workflows to enhance productivity and align labor models with organizational goals.
Alliance WFM ensures your labor models are efficient, sustainable, and scalable for long-term success.
Before embarking on a Workforce Management (WFM) implementation, ensure you’re set up for success with an upfront readiness assessment. We will conduct a comprehensive evaluation of your current state, define a clear future vision, and create a realistic project timeline to pave the way for a smooth implementation while eliminating risks and surprises.
Implementing WFM systems can be a complex journey, especially without the right partner to support your decision-making every step of the way. With our vast experience, we provide thorough assistance throughout the entire implementation process, focusing on key areas such as labor modeling, forecasting, scheduling, and program management.
Evaluate your organization’s current technologies, processes, and workforce to implement an effective and tailored strategic workforce plan. We will collaborate with you to identify improvement areas, prioritize initiatives, and develop a comprehensive WFM strategy.
This strategy, combined with a multi-year WFM roadmap, will be designed to align with and achieve your organization’s goals.
Choosing the right Workforce Management (WFM) system is critical to reducing labor costs, improving customer experiences, and boosting productivity through better time tracking, scheduling, and training management.
At Alliance WFM, we bring deep expertise across all the top WFM vendors in the market and pride ourselves on being fully vendor-agnostic. This allows us to provide completely unbiased advice, guiding you through evaluation, demos, and selection with your organization’s unique needs in mind. Our goal is to ensure you choose a solution that delivers maximum value and aligns seamlessly with your operational goals.
Securing user buy-in is one of the most critical and challenging aspects of implementing a new system. Even the most well-designed solution will fall short if people are not prepared or willing to use it. At Alliance WFM, we specialize in driving successful user adoption through targeted change management strategies.
Our services include stakeholder analysis, communication plans, comprehensive training strategies, and customized training content designed to engage and empower your workforce. By ensuring your team is informed, confident, and ready, we help facilitate a seamless transition and lay the foundation for long-term success.